Resources

Past Presentation

EMS High Utilizers | August 20, 2026

Date of Presentation: August 20, 2026

Type: Past Presentation  

Audience: Clinical  

Program: Emergency Medical Services (EMS)  

Keywords: #911  #emergency  #ems  #frequent  

In this presentation Dr. Mateo Garcia, MD, explores how EMS systems can shift from crisis response to coordinated, patient centered care for individuals who frequently use 911 and EMS services. It highlights identifying the underlying medical, behavioral, and social needs driving recurrent calls and using approaches such as Mobile Integrated Health, multidisciplinary case management, warm handoffs, and community partnerships to connect patients with appropriate ongoing care.

Recording:

Presented by:

Dr. Christian Mateo Garcia
Dr. Christian Mateo Garcia
Faculty

Christian Mateo Garcia, MD, is originally from New Mexico and still calls it his home. Mateo started as an EMT-Basic in a rural fire department setting. He eventually attained his EMT-Intermediate and worked in a Wildland fire setting. Mateo attained his medical degree from the University of New Mexico. He at is faculty at UNM within the Department of Emergency Medicine and Division of Prehospital, Austere and Disaster Medicine. Mateo has a passion for EMS education and his biggest interest within EMS is medical direction and system building in rural and Tribal settings.

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Date added: August 20, 2026